![]() ![]() Tap Print or the Print icon to open Printer Options. Open the item you want to print, and then tap the Share icon or. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray. Once the printer is detected on the iOS device, follow these steps to print. You may also restart the router, printer, and the iOS device and try again.Ĭlick here to know different methods of updating printer firmware.Īlso, check for any software updates on the iOS device.In this case, contact your Internet service provider to assign different names to both the networks. If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network.This printer supports only 2.4GHz network.Make sure the printer and the iOS device are connected to the same wireless network.Take care and have a blessed week Welcome to the HP Support Community! If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the " Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Let me know how it goes and you have a great day! Perform all these steps patiently as it is critical to resolving the issue. Step 4: Personalize the home screen (optional).Step 3: Check ink levels, order supplies, and access printer settings, information, and reports.Step 2: Print or scan documents and photos.Then from this link: ( HP Printers - Using the HP Smart App (Android, Apple iOS) perform all the relevant steps based on your operating system and this should resolve the issue. Please perform a hard reset on the printer from this link: by following instructions from the section “ Step 1: Reset the printer”.Is it a Wireless direct connection or does it go through a router?.Is the phone an Android smartphone or an iPhone?.Did this happen after a recent software or OS update?.To assist you with accurate information I would require more information regarding this: Superb description and terrific observations made before posting. I reviewed the case regarding issues with the printer not working with your phone. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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